Terms and conditions

The binding version is in Slovak.

1. Introduction

These terms and licence conditions ("terms") govern the use of the Arxon Player app on all platforms, the purchase of licences and credits, and the use of the arxonsite.com and arxonlabs.eu websites.

Provider and seller: Arxon Labs, e-mail arxonlabs1@gmail.com ("we" or "the seller").

By installing or using the app and buying a licence you agree to these terms. If you do not agree, do not use the app.

2. What Arxon is and isn't

Arxon Player is a media player. It plays playlists (M3U, Xtream) and programme guides (EPG) that you add yourself.

Arxon does not contain, sell or broker any TV channels, movies, series or other content and has no contract with any content provider. The provider of the content and you are responsible for what you play. You may only play content you have the right to; using the app to play illegal content is prohibited.

3. Free trial

Every new device gets a 7-day free trial with full functionality. After that a licence is required for playback. The trial is not renewed by reinstalling or restoring a backup.

4. Licences and prices

1-year licence – €3.99, valid for 12 months from activation; another purchase extends it by 12 months. It does not renew automatically.
Lifetime licence – €9.99, valid on one device for as long as we operate the Arxon service (see "Service availability").

Prices are final, including VAT where applicable. The price is the same on the web, in stores and with resellers; stores may round prices in other currencies.

A licence gives you a non-exclusive, non-transferable right to use the app on one device. The app remains our property.

5. One device

A licence is tied to one device (one MAC address generated by the app) and cannot be transferred to another device – not when replacing a TV, nor when restoring a cloud backup on a different device. Reinstalling the app on the same device keeps the licence.

If the device demonstrably fails within the first year of the licence, we may move the licence at our discretion – contact support.

6. Order and payment

You can get a licence in three ways:

On arxonlabs.eu – payment via Stripe (card, Apple Pay, Google Pay). The contract is concluded on payment.
In an app store (Google Play, App Store and others) – in-app purchase. Payment, receipt and refunds are then handled by the store under its own terms.
From a reseller – the reseller activates the licence at the price and terms you agree with them. Resellers are not our agents; handle payment complaints with them and licence functionality with us.

The receipt for a web payment is sent to the e-mail you provide.

7. Delivery

The licence is activated automatically once payment is received, usually within a minute; the app picks it up at its next connection to the server. If this does not happen within 24 hours, contact support with your device's MAC address.

8. Right of withdrawal

A licence is digital content supplied immediately. Before paying on the web you expressly agree to performance starting before the 14-day withdrawal period ends and acknowledge that you thereby lose your right of withdrawal (Slovak Consumer Protection Act No. 108/2024 Coll.). Please try the app during the free trial first.

For purchases in an app store, that store's refund rules apply (e.g. Google Play, Apple).

9. Complaints

If your licence does not work after payment, or the app does not work as described, write to arxonlabs1@gmail.com with your device's MAC address and a description. We handle complaints without undue delay and within 30 days at the latest – by repair, an alternative solution, a reasonable discount or a refund.

The following are not defects: third-party content not working (channels, playlists, EPG), internet outages, unsupported or modified devices, or restrictions imposed by a content provider.

10. Acceptable use

You must not:

play content you have no right to, or use the app unlawfully;
copy, modify, reverse-engineer the app or circumvent the licence, except where the law expressly allows it;
overload, probe or attack our servers, or guess other devices' keys;
resell licences unless you are our registered reseller.

In case of breach we may block the licence or the device's access without compensation.

11. Voice and video calls

Calls are an additional feature enabled only for selected devices and may be in trial operation. They do not replace a phone and cannot be used to call emergency numbers (112). We do not guarantee continuous availability or call quality.

12. Service availability and updates

The app needs our server for pairing, licences and playlists. We aim for continuous operation but do not guarantee it (maintenance, hosting or network outages).

We may update, change or add features to the app. If we were to shut down the Arxon service permanently, we will announce it at least 6 months in advance; if the shutdown happens less than 12 months after you bought a licence, we will refund a pro-rata part of the price.

13. Resellers

A registered reseller buys credits in advance in packs of 10 at €4.00 per credit; 1 credit = 1 lifetime licence. Credits are non-refundable and do not expire; the balance can never go below zero. A reseller sees only their own devices, is responsible for their own sales to customers and must not claim that Arxon contains or supplies content. We may close a reseller account for breach of these terms.

14. Liability

The app is provided "as is". To the extent permitted by law we are not liable for third-party content, loss of data on your device, or indirect damage and lost profits. Our total liability is limited to the amount you paid for the licence. These limits do not apply to damage caused intentionally or by gross negligence, nor to consumer rights that cannot be excluded.

15. Apps from the App Store

If you downloaded the app from the Apple App Store, the following also applies: these terms are between you and us, not Apple. Apple is not responsible for the app, its maintenance, support, or any claims relating to its use. If the app fails to conform to any warranty, you may notify Apple and Apple will refund the purchase price; Apple has no other obligation. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. Otherwise Apple's standard Licensed Application End User License Agreement applies.

16. Personal data

How we process data is described in the Privacy policy.

17. Dispute resolution

If you are not satisfied with how a complaint was handled, you may ask us for redress. If we reject it or do not reply within 30 days, you may submit a request for alternative dispute resolution to the Slovak Trade Inspection (Slovenská obchodná inšpekcia, soi.sk) or another authorised body, or to the ADR body in your EU country of residence.

18. Final provisions

These terms are governed by Slovak law; as a consumer you keep the protection of the law of your country of residence. The Slovak version is binding. We may change these terms; changes do not affect already paid licences to the buyer's detriment, and we will notify you of material changes in advance.