Support
Most problems take a minute to fix. Arxon is only a player – if a specific channel doesn’t work, contact your playlist provider.
Error messages
„Device not found“
Check the MAC address and key – copy them exactly from the Arxon screen.
„Licence inactive“
The trial or licence has ended. Activate it on the Activation page or with your reseller.
„Wrong PIN“
The playlist is PIN locked. If you forgot it, delete the playlist and add it again.
„Playlist failed to load“
Check the Xtream details or M3U link with your provider. Often their subscription has expired.
„Trial expired“
The first 7 days are free. Continue with a yearly or lifetime licence.
FAQ
Where do I find the MAC and device key?
They appear on first start. Later in Arxon: Settings → User info.
How do I add a playlist?
On My device, log in with the MAC and key, add Xtream details or an M3U link, then restart Arxon.
Do you sell channels or playlists?
No. Arxon is only a player; you get content from your own provider.
Can I move my licence to another TV?
No. 1 device = 1 MAC address = 1 licence. If you reinstall on the same device, the MAC stays and so does the licence.
A channel stutters or won’t load.
Try another channel. If none work, restart your router and device. If only one fails, the issue is with the playlist provider.
How do I change the app language?
Settings → Menu language. Audio and subtitle language: long-press OK during playback.
I reinstalled Arxon and my playlists are gone.
If cloud backup was on, restore it in Settings → Cloud backup (phone, device name, PIN). Otherwise add the playlist again on My device.
How can I request a refund?
For purchases in Google Play or the App Store, request the refund in the store (Google Play → Orders, Apple → reportaproblem.apple.com). For web purchases, or if your licence does not work after payment, e-mail us with your device's MAC address. For a licence from a reseller, contact the reseller.
How do I delete my data?
Delete a playlist on the My device page and your cloud backup in the app (Settings → Cloud backup). To delete the whole device with all data, e-mail us with the MAC address – we delete it within 30 days. You don't need an account or e-mail to use Arxon.
Which devices does Arxon run on?
Android TV and Android boxes, Android phones and tablets, iPhone and iPad, Samsung Smart TV (Tizen), LG Smart TV (webOS) and Windows 10 or later. Each device needs its own licence.